The Samsung extended appliance warranty, officially called Samsung Protection Plus, provides repair or replacement services under certain circumstances for a period longer than that of the standard manufacturer warranty. For customers with an existing warranty, coverage begins when the original warranty expires.
The standard plan covers mechanical or electrical failures, though customers may also purchase protection against accidental damage. The length of a Samsung Protection Plus plan ranges from one to five years, as of 2015. Depending on the specific terms of the warranty, a deductible may be included, meaning the customer must pay a certain amount out of pocket before benefits begin. To initiate a claim for service, the customer must call Samsung customer service during regular business hours.
Once a claim is filed, Samsung may offer one of three service methods: home service, depot service or replacement. In a home service, either a technician comes to the customer's home to service the appliance or Samsung sends a part to be replaced by the customer. If a technician comes to customer's home, an adult must be in the home. For a depot service, the customer sends the appliance to a service center with a prepaid shipping label provided by Samsung. If Samsung decides to replace an appliance, it may be replaced with a similar appliance, a cash payment or a gift card.