Consumer complaints have been made about the safety and quality of the products with ConsumerAffairs.org, calling their safety into question. As of 2015, R.E. Michel Co., Inc. is the sole distributor of Airtemp furnaces.
One consumer found that the Airtemp furnace cut off when operating with high pressure. When the user took the unit down, he found black residue on the piston openings and the filter drier. Despite the fact that the unit was still in the one-year warranty, Nordyne would not replace the product. Instead, the company paid for a product called Re-new, which worked for a short time but later failed. When the user called again, Nordyne noted that the quality assurance time frame had passed. All in all, that consumer reported having to replace three out of four Airtemp systems.
Another consumer reported an issue with the furnace coils freezing up and the blower motor burning out, which is a potential fire hazard. Yet another consumer reported having to make 11 different service calls for the same problem without resolution. A fourth consumer reported water damage coming through the ceiling through leaks from one of this company's air pumps. Overall, the safety rating for these units appears poor.
Airtemp furnaces are made by a subsidiary of the Nortek company, which also operates Nordyne as a parent company of Airtemp.