Richmond water heaters do not garner favorable reviews. Amazon reviewers gave the Richmond 6E50-2 50-Gallon 4,500-Watt Electric Water Heater two out of five stars, while 37 consumers on the website FurnaceCompare.com gave Richmond water heaters as a category the same rating, two out of five stars.
The Amazon rating is from six reviewers, most of whom wrote about the heater breaking within days of installation. The homeowners complained in particular about leaking and water odor. One reviewer gave the water heater five stars because he has had no problems with a Richmond water heater for 25 years.
The reviewers on FurnaceCompare.com were equally negative, complaining about the Richmond water heater breaking within the first year of ownership. In addition, several homeowners registered specific complaints about the company's customer service as inept, rude and sarcastic. More than once, according to these reviews, customer service either sent the wrong part or didn't send the part at all.