The reviews of Zoysia Farm Nurseries are evenly split over all between positive and negative. The main complaint is that the grass plugs arrive dead, while they are supposed to be dormant. Dormant grass should come back to life with water and fertilization within 60 days, but customers are not getting this result.
The replies from customer service reps for the company vary between very polite to slightly frustrated, some what similar to the customers themselves. Most of the complaints on the Better Business Bureau site have been responded to and many even closed. The biggest complication customers seem to have is getting their money back because the guarantee offered by the company is to replace the plugs, not refund money.