A vast majority of user-submitted reviews at Consumer Affairs claim that Pella products warp easily, rot at the presence of moisture and are difficult to install. In contradiction, one review praises the ease of installation for a Pella Select 36-inch white frame door.
Some reviews of Pella storm doors claim that after a difficult installation, the mounted components fail to function properly, creating problems such as glass sliding out of its frame when cleaning and not being easy to put back in place. Some reviewers noted that Pella products are prone to sudden and inexplicable failure in normal weather conditions. Additional negative responses to the Pella brand include difficulties getting the company to honor its product warranties. In general, the company does not repair faulty products that are more than 10 years old unless the customer presents a receipt showing that a longer warranty was purchased.
Positive reviews of Pella storm doors praise the low price and simple installation of the company's products. The Pella select being reviewed came with its own frame, making chiseling unnecessary. The door hinge technology of the model in question is also praised for its quality and visual appeal. Importantly, the reviewer in question decided not to install the glass component of the door.