Reviews for Heat & Glo fireplaces are generally positive, although there are many different models and series with varying reviews. Heat & Glo, operating as HNI Corporation, offers fireplaces, inserts, gas stoves and logs as well as accessories with fireplace options including gas, wood, electric and outdoor models.
There are several consumer review websites like Houzz.com that offer Heat & Glo fireplace reviews. The Houzz website reports a five out of five stars rating but its ratings are offered by professionals rather than consumers.
The company's Better Business Bureau (BBB) profile reports a B- grade based on 13 rating factors. The company is not BBB accredited and has failed to respond to some complaints, notes the BBB website. The majority of the complaints filed and closed are in reference to the product or service. Although no specific reviews have been offered, specific details of the complaints can be viewed under the BBB's consumer complaints link.
Heatnglo.com provides their product's warranty information on their website. From the home page, hover over the Owner Resources tab on the top of the page and select warranty information from the drop-down menu. The limited lifetime warranty is valid with a fireplace purchase from an authorized dealer and may vary depending on the purchase date.