The reviews on Yelp.com about the Harlem Furniture outlet in Schaumburg, Illinois, known by the name TheRoomPlace as of 2016, are generally positive, but there are a some negative and a few mixed reviews as well. Most reviewers affirm that customer service at TheRoomPlace is outstanding and that the store stocks high-quality furniture, but some express concerns about the delivery service.Continue Reading
The owner satisfaction rating for TheRoomPlace is 3.5 stars out of five. The general consensus is that the store offers excellent customer service and that the sales staff is helpful and positive. Most reviewers state that the staff is quite knowledgeable, being able to quickly resolve customer queries about the furniture. However, one customer does share an experience in which she felt like she was constantly being watched while shopping. Reviewers agree that the furniture is priced moderately and is well worth the quality.
On the other hand, there are complaints about the quality of the delivery service. Reviewers deplore the fact that TheRoomPlace does not schedule deliveries to suit the customer and find the delivery men quite disagreeable. However, a few do note good experiences with the delivery crew. Another concern is that the store does not offer satisfactory assistance with warranty claims. It does not assume responsibility for warranties, as warranty providers for its merchandise are usually third-party companies.Learn more about Furniture