Reviews of Cymax are polarized, ranging from glowingly positive to extremely negative with some even suggesting that the company is a scam. The positive reviews, particularly those on ConsumerAffairs.com, highlight that Cymax furniture is easy-to-assemble and that the customer service is quick and helpful. The negative ones, especially those on Yahoo, state that the service is terrible and that many orders include mistakes.
On ConsumerAffairs.com the company has received an average rating of over four out of five stars . On Yahoo it has received less than two out of five stars as of November 2015.
Several positive reviews indicate that the selection of furniture is sufficient to address almost any need. Other reviews also highlight that the site is easy-to-use. Many state that orders were processed and shipped promptly.
Many of the negative reviews state that the furniture received was not as described on the website. A few reviews indicate that the goods purchased were either received extremely late or did not arrive at all. The majority of negative reviews state that the company's customer service is extremely poor, with issues ranging from rude associates to long hold times. One review noted that the company would not refund an order than was damaged during delivery and told the buyer she would have to pay to return the furniture.