Reviews of Builders Surplus on Yelp.com are mixed, with positive reviews noting that they offer a wide selection of kitchens and bathrooms and provide great prices and a hassle-free shopping experience. Negative reviews say that items are sold as is and the store only accepts cash and takes no returns.
As of December 2015, 119 Yelp.com reviews give the Atlanta, Georgia, and Santa Ana, California, Builders Surplus stores an average overall rating of three stars out of five. Other positive reviews state that the store has a good layout and allows customers to view finishes, colors, counter tops and sinks. One unhappy customer complains about Builders Surplus’ shopping system, where customers take a number and wait for a representative to assist them and likens the experience to shopping at the Department of Motor Vehicles.