Reviews for Builder's First Source are generally mixed, with some customers mentioning affordable and friendly service and others complaining about the lack of advice received from consultants. A Yelp review for the Houston branch of the company highlights an issue with window seals that was not followed up by the staff because the warranty wasn't transferred to the customer correctly. Other reviews mention possible quality issues with some of the models of windows on sale.
Builder's First Source has mixed reviews, some of which are from customers complaining about poor customer service and lack of decorating advice received from the company consultants. A 2014 review on Houzz mentions friendly staff that are easy to work with, while another one on the same site notes that the consultant assessing the house did not offer advice on measurements.
A negative review on Yelp, written in 2015, mentions poor-quality windows that don't block out any noise, despite being double-paned. The reviewer explains that the answer received after complaining was unhelpful. Another review on the same site also complains about the quality of some type of windows sold and installed by Builder's First Source, which, according to the customer, had to be replaced after a year and a half. The customer notes that the replacement was not free of charge.