Consumer reviews of Payne central air conditioners on FurnaceCompare.com are generally negative, as of 2015, with customers complaining of problems with fan motors malfunctioning prematurely, the motor module burning up and customer service representatives being less than helpful. From 77 reviews, 29 percent of customers state that they would recommend the products. Forty-nine of the reviewers report being very unsatisfied.
Many customers of Payne air conditioners complain on Furnace Compare that the air conditioning units are poorly made and begin having problems within a few months or sometimes even sooner. Others report issues with getting warranty work performed and with contractors charging for repairs that should have been covered under the warranty.
Payne Air Conditioning & Heating, Inc. is based in Lakeland, Florida, and is an accredited business with the Better Business Bureau. Despite the negative user reviews on Furnace Compare, the BBB gives the company an A+ rating and states that only four complaints have been filed in the three years preceding October 2015. These complaints include three problems with a product or service and one issue with a warranty. Complaints were addressed by Payne and subsequently closed by the BBB. One customer review on the BBB website stated satisfaction with the product and with a recent installation job.