The 219 reviews on ConsumerAffairs.com average a 1.4 rating out of 5 for Carrier heat pumps as of June 2015. The comments on the reviews are almost entirely negative.
Many consumers complain about the quality of the product and the service from the company. Numerous consumers indicate that their heat pumps broke down long before an average heat pump would do so, and some indicated that it broke down before the warranty expired.
Those who had heat pumps break down before their warranty ran out were given another heat pump but were charged for the labor needed to replace the pump. Few consumers were pleased with the life and quality of the product they received.