To return a product purchased online from Ashley Furniture Home Store, the buyer must return the product in new or unused condition in its original packaging. Return policies vary at physical stores, because they are owned and operated independently.
Items bought through clearance or final sales online cannot be returned unless they arrive damaged. Customers must report that the merchandise was delivered in damaged condition within 72 hours of receipt. Items that have been returned are inspected upon arrival at Ashley. Refunds are made for the price of the product itself, but shipping, handling and delivery charges are not refunded.