To request an American Home Shield repair, log into your account, pick the item you want repaired and write what the problem is. You may also request a repair by calling 800-776-4663. After submitting the request, American Home Shield sends you a confirmation email with the details of the contractor who is set to fix your item.
When your item breaks down, ascertain that your home insurance plan covers its repair. Read your warranty information, exclusions and limitations. If your item is covered, you can request a repair by visiting the American Home Shield website or by calling the toll-free number 800-776-4663.
If you request the repair service through the website, start by keying in your ZIP code. You can then key in the phone number associated with your account, your contract number or your street address to find your warranty. After explaining the problem, a representative from American Home Shield assigns you a qualified contractor to look into the issue.
The contractor calls you by phone to schedule the date and time of the repair during normal business hours based on your schedule. On the agreed date, the contractor arrives to fix the item, and you have to pay a trade service call fee for the service. In case the contractor needs to order additional parts, he schedules a time and date to come back and complete the repairs or replacements. You have unlimited service requests throughout the term of your contract.