Oncor provides an online form for reporting power outages that takes users through a three step locate, verify and report process. If Internet service is inaccessible due to the power outage, customers can call 888-313-4747 to make the report.
The company offers a map that displays outages throughout its Texas service area. The map shows both the number of outages, the type and the number of customers affected. Customers can also access a graph that shows outages by ZIP code and county. A link to the outage reporting form is at the top of the map. Oncor also offers users a form to report street light outages.