Amazon.com and ColdSupply.com are online sites selling replacement shelves for True refrigerators. True Manufacturing supplies accessories directly only to dealers, service specialists and other tradesmen. The company does provide model specifications on its official and True Residential websites as of 2015.
True Manufacturing specializes in commercial refrigerator and freezer equipment for the food service industry and merchandisers. It also offers a full line of luxury residential equipment, such as wine coolers, under-island refrigerators, and refrigerator and freezer drawers.
To view parts for a commercial unit, start at the main page of the True Manufacturing website. Select Products from the top navigation bar, and scroll to the bottom of the list under Select a Product. Click Accessories to download a PDF file.
To view specifications for a residential model, start at the main page of the True Residential website. Scroll to the bottom, and click Go in the Trade box. Click Go below the Document Library title, and press the plus sign to expand the appropriate category under Spec Sheets. Choose a product line, and select a product to download a PDF of the specifications.
True Manufacturing offers telephone support on Mondays through Fridays from 7:30 a.m. to 5:30 p.m. CST for its residential line at 888-616-8783 and service at 844-746-9423.