To get a Hayward pool heater repaired, go to Hayward-Pool.com and use the search tool to find local repair services. This tool lists service centers within a specified distance from a residence. After locating the closest repair shops, choose one and schedule an appointment for heater repair. In some cases, you may be able to troubleshoot and repair a Hayward heater yourself.
Hayward-Pool.com offers a troubleshooting guide for diagnosing problems with the company's pool heaters. However, because working with natural gas can be dangerous, only qualified service technicians should repair gas heaters. Additionally, only certified professionals should convert a gas heater to propane. Hayward service technicians must also be employed to repair heat exchangers, which can be damaged by cold weather or failed joints. The company recommends ensuring that the gas supply pipe is the correct size for the heater.
Hayward-Pool.com also provides a product support center that contains reference guides and product support videos for its heaters, including the Universal H-Series, H-Series Millivolt, electric spa heaters and HeatPro heat pumps. The site lists parts diagrams for these products and links to an online support page, which gives instructions on how to locate an authorized Hayward dealer for repairs. Contact information includes the company's customer service phone number and mailing address for its Technical Services division.
The company's site also provides a frequently asked questions page. The page lists recommendations for heater size and voltage requirements and discusses how to drain water from heaters to winterize them. The company suggests using a thermal barrier to improve heating efficiency. Hayward-Pool.com also lists several causes of heater cycling, including reversed water connections and improperly calibrated thermostats.