A reliable source for Whirlpool water heater repair is Whirlpool itself, who commissions only factory-authorized and certified Whirlpool repair technicians. As of March 2015, homeowners can schedule a service or repair visit via Whirlpool's website under Service and Repair.
Homeowners need the model and serial number of the water heater to schedule a repair through the website. If a customer needs help with scheduling a Whirlpool repair, he can call Whirlpool customer service at 1-800-253-1301, Monday through Friday, from 8 a.m. to 8 p.m. EST. If the water heater is under warranty, homeowners are required to show proof of purchase at the time of the scheduled service