In the 2014 J.D. Power and Associates Kitchen Appliance Satisfaction Study, Jenn-Air wall ovens, ranges and cooktops were ranked below the national average in overall customer satisfaction. Jenn-Air does not manufacture laundry appliances.
Reliability is one of several factors that make up the J.D. Power and Associates survey; however, the results are consistent with what consumers say about the brand. Jenn-Air is a luxury brand that is manufactured by Whirlpool Corporation, along with the Whirlpool and KitchenAid brands. This should be taken into consideration when considering the reliability of Jenn-Air appliances because the brands share many of the same features.