Ratings and reviews for Bob Wallace Appliance stores as an organization can be found on the company's Better Business Bureau page. Reviews for individual store locations can be found on review sites, such as Yelp, Yellow Pages and Google Reviews.
The BBB acts as an unbiased watchdog organization that ensures fair business practices throughout all forms of industry. Each business' page on the site contains contact information for its corporate offices as well as details about any and all complaints filed with the Bureau against that company. Complaints are categorized based on the nature of the issue, such as dishonest marketing and advertising, faulty products or poor customer service. Complaints filed with the Bureau receive attention from a member of the department and are left open until the customer receives a satisfactory resolution from the business itself.
Yelp allows individuals to rate experiences with a variety of local businesses. Each review consists of a quantitative satisfaction ranking, in the form of one to five stars, as well as a written account of the user's experience with that location. Users are able to rate each review based on the quality of the written portion, and business owners are able to respond directly to each review.