Problems reported by SimpliSafe customers include false alarms, poor equipment and difficulty reaching customer support. Safewise.com and BestHomeSecurityCompanies.com publish customer reviews of SimpliSafe, as of 2015.
Reviewers on Safewise.com reported difficulty managing upgrades and downgrades online. However, SimpliSafe received mostly positive reviews on Safewise.com with an average rating of four stars out of five. Positive reviewers reported fast response times and the ability to disconnect the service at any time.
Reviewers on BestHomeSecurityCompanies.com reported dissatisfaction with the placement of the sensors and equipment failures. However, most reviews on the site were positive. Positive reviewers liked the very fast response time, lack of contracts, affordable equipment and low monthly charges.