Q:

What problems are reported for Congoleum DuraStone?

A:

Quick Answer

Common problems reported for Congoleum DuraStone include chipping, development of gaps between tiles over time and fading when exposed to sunlight. Another common problem associated with the product is inadequate support from the company.

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Full Answer

Chipping is the most notorious problem reported for Congoleum DuraStone as of 2015. A majority of the reviews about the product tend to point out that the surface of the tiles chips easily when objects drop on them. Many scratches on the tiles lead to a dull, inconsistent appearance.

Another major problem is that gaps appear between the tiles over time, increasing the cost of maintenance. The gaps occur mainly due to changes in temperature or incorrect installation. The ideal temperature for installation is between 65 and 85 degrees Fahrenheit.

The reviews for Congoleum DuraStone on Consumer Reports are mixed. While some people indicate that the product fades when exposed to sunlight, others find some models to be resistant to sunlight. Chipping also contributes to fading of the surface.

Many of the complaints about Congoleum DuraStone on Complaints.com mention poor support by Congoleum as a major issue defining the users' experiences with the product. The complaints also indicate that the company does not provide some of the materials necessary to perform maintenance. Some reviewers rate their experiences with the product as unsatisfactory because the company backtracks on warranties.

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