Customers can order Pella door replacement parts at Pella.com. Virtually any part of a door or window, such as key locks, sash locks or exterior touch-up paint, may be replaced. A Pella customer must provide the original invoice order number or the sales receipt order number to order replacement parts.
If those numbers are unavailable, a customer can provide the UD/ID serial number and material type of the product instead. Pella.com offers helpful videos on determining product material types and lines. After locating this information, a customer can order a replacement part online.
Pella also provides a customer service support line for assistance at Pella.com. This website also offers a window and door library that includes a photo gallery of styles, material choices, serial number look-ups and a section on how to troubleshoot problems.