A product manual and installation guide should come in the packaging of a new Kenmore ice maker. If a manual is lost or damaged, most models can be viewed or printed online at Kitchen.ManualsOnline.com.
Should troubleshooting a problem be required, ApplianceRepair.net has an online repair manual for refrigerators and ice makers. If a professional certified technician is needed, Sears Home Services repairs all Kenmore appliances. SearsHomeServices.com can locate the closest Sears service center, and it allows customers to schedule an appointment with a repairman. Sears also offers services other than repair; it does basic maintenance and can work on the house plumbing or electricity if necessary.