To make a complaint about a Hurricane Mop to the manufacturer and retailer, customers can use the contact form located on the Hurricane Mop website. As of May 2015, customers can also reach TeleBrands directly by calling the company's customer service line at 1-855-235-1850.
TeleBrands' customer service line is available Monday through Friday from 7:00 a.m to 12:00 a.m, Eastern Standard Time. Customers who purchased their products from other websites or companies, such as Wal-Mart and Amazon.com, can use review functions on those entities' websites to make consumer complaints. Purchasers can also reach out to retailers using a retailer's dedicated customer service telephone number or by visiting a local store.
Customers who wish to escalate their complaints can reach out to entities such as the Better Business Bureau to formally lodge a complaint about TeleBrands. To file a complaint with the BBB, the complaint must be submitted using the BBB's online form. The BBB then asks the business to respond to the complaint within 14 days. The BBB notifies the customer of the business' response or informs the customer that no response was made. According to the BB, complaints are typically resolved within 30 business days.
Customers who are injured by a Hurricane Mop product or wish to bring legal action may wish to speak with an attorney. Customers can also provide information about their experiences or complaints to the media.