Trail Appliances offers most major kitchen appliances, including refrigerators, dishwashers and ranges. As of February 2015, Trail Appliances has 15 store locations in Western Canada, including Vancouver, Alberta and Victoria.
Carrying over 50 brands, Trail Appliances claims to have the best appliance selection in Western Canada. Its sales team receives seven weeks of training on the appliances available in the store. Trail Appliances also offers professional, full-service delivery that includes protective floor covering, placement of the appliance inside of the home, and removal of cardboard and packaging. For an extra fee, Trail can also remove the old appliances and install the new ones.
The store offers repair service on appliances purchased there. The appliances do not still need to be under warranty in order to receive service. Service requests can be submitted over the phone or online. Service technicians are factory-trained and travel to your home to diagnose and make repairs.
Trail offers a service rebate program. If a technician makes a service call and you decide not to proceed with the repairs, Trail offers a $50 credit good toward the purchase of a new appliance. Trail does not sell parts for its appliances directly to customers who want to make their own repairs, but it does work with a company called Reliable Parts in order to offer parts to its customers.