Flexsteel Furniture gets mostly negative reviews from owners making purchases after 2010. Common complaints from owners include poor customer service, poor craftsmanship and poor material durability.
Common complaints about Flexsteel Furniture include frames breaking, cushions degrading quickly, and leather and cloth coverings deteriorating rapidly, especially in direct sunlight. Other reviews mention peeling leather, dyes rubbing off of the leather, and being able to feel the frame through padding within months of purchase.
Other common complaints included difficulty contacting customer service, poor response times and continued difficulties after product replacement. One customer complained about being shipped a rocking chair missing its power base. When contacted, customer service sent a base that did not fit.