As of May 2015, Bath Fitter has received highly positive reviews on ConsumerAffairs.com. Few reviews were negative. Most of the positive reviews gave Bath Fitter five out of five stars.
Positive reviews mention good experiences with Bath Fitter sales representatives, characterizing them as friendly, courteous and knowledgeable. Many reviewers mention feeling they could trust the Bath Fitter representatives and installation teams. Even though some reviewers mention having problems related to how the installation teams installed their baths and showers, they also say Bath Fitter is quick to solve these problems. Positive reviews also mention satisfaction with Bath Fitter's warranty service, which covers lifetime repairs in some cases.
Neutral reviews include one that mentions not being happy with the first installation team, as their work resulted in water leaking under the tub. However, this particular reviewer ended up satisfied with the second installation team that Bath Fitter sent out to solve the problem.
A few reviews are negative and complain about the Bath Fitter warranty, workmanship or the employees themselves. One review mentions a language barrier between the employees and the customers. Another mentions that it took several weeks for Bath Fitter to send people out to fix a leak. Another negative review complains that Bath Fitter did not honor its lifetime warranty.