Q:

Does Kenmore offer troubleshooting assistance for its gas stoves?

A:

Quick Answer

The Customer Care section on Kenmore's website provides customers with troubleshooting options. It features links to direct parts and service websites that allow access to owners manuals, as well as a list of phone numbers that can be called for prompt answers to specific queries.

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Full Answer

Kenmore provides a link to Owners Manuals in its Customer Care section. This link leads to a service site where typing in the product type, make and model of an appliance provides the corresponding owner’s manual. The link to Parts Direct provides access to step-by-step guides for do-it-yourself repairs, some of which include video guides.

The Kenmore Customer Care section also provides contact numbers to call regarding Kenmore product questions, retail customer care and Sears product installation. Numbers are also listed for Parts Direct and home service inquiries.

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