Information on Miele's repair services is available on the official website of the company. Consumers can make repair orders by calling the technical service department to schedule a service call for the appliance.
Customers are advised to have the model and serial number of the appliance on hand before calling for a service call. This is to ensure that the customer service representative can answer all queries correctly, and that the right spare parts and tools are ready for the scheduled service call. The cost of repair and spare parts is shouldered by the customer, unless covered by the limited warranty that comes with the appliance upon purchase.