Hoover's website, Hoover.com, does not offer online troubleshooting advice as of 2016. Troubleshooting advice for Hoover products is available in the owner's manual of each product. The owner's manuals are available for download in the Support section at Hoover.com.
Some of the troubleshooting topics available in the manual include My Air Cordless isn’t picking up well; My FloorMate Cordless won't turn on; My Air Cordless picks up well on hard floors, but not on carpet; Vacuum is difficult to push or won’t move forward; and Air-Powered Hand Tool won't turn. The manuals also offer information on how to obtain technical service when the issue can't be resolved with regular troubleshooting steps.