Q:

Are H.H. Gregg appliances known to be reliable?

A:

Quick Answer

H.H. Gregg is a retailer that carries appliances from major brands, including Maytag, LG, and Samsung, that are known to be reliable and have a reputation for high quality. H.H. Gregg has, however, has come under fire for its business practices, particularly with regards to pricing and advertising.

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Full Answer

In 2012, the Better Business Bureau ruled against H.H. Gregg in a claim brought by Home Depot, alleging that H.H. Gregg was inflating retail prices in an effort to mislead customers about how much they were saving by taking advantage of sale prices. Inflating prices in this way in advertisements, including sales circulars, is expressly prohibited by the Federal Trade Commission.

H.H. Gregg maintains that it had no intention of being deceptive, and the price differences were attributable to oversight or last-minute changes to manufacturer suggested retail pricing. H.H. Gregg is not accredited by the Better Business Bureau, and as of March 2015, it has a C- rating with the bureau.

The appliances carried by H.H. Gregg vary in quality and reputation from brand to brand and model to model. Studying reviews of individual products is one way to choose a reliable model. When the time comes to decide where to make a purchase, Consumer Reports recommends considering a retailer's available selection and ease of service in addition to pricing.

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