Goodman air conditioners are considered highly reliable according to air conditioning and heating review website FurnaceCompare, with the DSXC18 model rated as the best model of 2014. In addition to their high-quality construction, the DSXC18's integration with Goodman's ComfortNet communications system helps make troubleshooting problems easy and efficient.
Older Goodman models have a reputation for poor quality, as reported by heating and air conditioning website WebHVAC, but the brand refocused on producing reliable equipment in recent years. Newer Goodman air conditioner models have been much more reliable than older units. In addition, Goodman provides a comprehensive warranty on its air conditioners that is among the best in the industry.