Q:

How does GE service its appliances?

A:

Quick Answer

GE offers a team of well-trained professional service technicians, competitive pricing, online tools that are easy to use to schedule a service appointment and obtain pricing information, a flexible appointment schedule and inexpensive extended warranties to support GE appliances. The company's goal is professional service at competitive rates.

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Full Answer

As of 2015, GE services most of its appliances, including refrigerators, freezers, cooktops, ranges, wall ovens, warming drawers, range hoods, advantium ovens, microwaves, air conditioners, washers and dryers, dishwashers, disposers, trash compactors, humidifiers and dehumidifiers. GE also services its built-in, window, portable and zoneline room air conditioners. GE does not service hot and cold water dispensers as of 2015, so owners can make a warranty claim by returning the product to the retailer where the item was purchased, along with a copy of the proof of purchase.

GE is also unable to service appliances that have return-to-vendor warranties. This may include appliances such as window air conditioners, dehumidifiers, and countertop microwaves. Customers should check the warranty page in the appliance's use and care manual for further details.

GE also offers factory service, which repairs out-of-warranty appliances. Service technicians typically arrive at a customer's home with an extensive inventory of parts and the goal of servicing the appliance in one visit.

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