To get a garage door opener manual from Genie, click on the Installation link along the top of GenieCompany.com's home page, and then click on the model of the product in the lists that appear on the Web page that opens. The next Web page contains downloadable manuals for the selected model that cover installation, operation and maintenance. If the manual for your garage door opener does not appear on the Product Support page, contact the company’s customer support.
Genie provides manuals for its garage door openers under three categories on its website: professional models, do-it-yourself/retail products and accessories. Each category has a list of links to various models of the company’s products. The lists use the name of the model as the label for the link. Clicking on a link opens the page that contains the manuals along with a brief description of the contents.
The installation manual includes details on installation and assembly, such as precautions, tips and procedures. The operations and maintenance manual contains extensive information on the product, such as programming instructions, safety features, maintenance, troubleshooting and warranty.
While you may not find the manuals for some of Genie’s garage door openers on its website, the company’s customer support is a more reliable source for the documents. The customer support service is available via the company’s email, the contact page on the company website or over the phone. For face-to-face assistance, visit the manufacturer’s dealers. Genie’s website has contact information, including a phone number, email and physical address, as well as the support personnel's working hours.