Applicants can complete the Home Energy Assistance Program application either online at Mybenefits.ny.gov or by hand. Individuals can download and the print the application at Otda.ny.gov.
If an individual completes the application offline, it must then be submitted to the HEAP certifier in her county. A list of all HEAP certifiers is available on the website of New York State's Office of Temporary and Disability Assistance. This office has 30 days from receipt of an application to make a determination concerning the request. However, homeowners or renters, whose utilities are scheduled to be shut off, have less than a quarter tank of gas or have no heating fuel, should call their local Department of Social Services rather than complete the HEAP application. This guideline also applies to homeowners with inoperable or unsafe heating equipment.
A federally funded program, HEAP is intended to provide monetary assistance to low-income New Yorkers for home heating. Beyond this regular benefit, HEAP offers immediate funds for heating emergencies and assistance repairing or replacing old equipment. HEAP's cooling assistance is for households with individuals who have a documented medical condition that is made worse by heat. This assistance is provided from May through August as needed. Because this money is limited, HEAP accommodates requests for cooling funds until the funds are exhausted. HEAP has monthly gross income ceilings, which change yearly, based on household size,