Most of the reviews of the EdenPURE GEN 3 model 1000 quartz infrared heater on Amazon.com are negative, although some are mixed or positive. Many reviewers complain that its heating capacity is poor, the manufacturer does not provide adequate support, and they had problems powering up the unit.
A few reviewers on Amazon.com say that the EdenPURE GEN 3 model 1000 does not reduce room humidity as much as other space heaters they've used. However, Consumer Reports states that their tests of the product showed that it decreased room humidity but there are better space heaters that cost significantly less.
As of February 2015, the Better Business Bureau grades the manufacturer of EdenPURE products, Suarez Corporation Industries in Canton, Ohio, an F on a scale of A+ to F, based on 13 factors including a history of failure to resolve a large volume of customer complaints.