Digital Combat Simulator provides troubleshooting help for its products online, including in forums, downloadable materials and using live support. For complex technical questions, the company accepts questions via its website through a tracking system that uses tickets. In addition, DCS offers support via email and on social media platforms.
DigitalCombatSimulator.com has links to the company’s major help options under the Support and Downloads links at the top and bottom of the site. The help options under the Support category include links to tickets, technical questions, forums, wiki and popular links. This category also provides a link to the Contacts page.
Tickets allow users to access, track and record personalized support for easy reference. The feature requires registration on the website. Technical questions on the site include a list of the most referenced questions and troubleshooting information on DCS' products. The forums also provide links to questions, answers and other discussions related to the interaction between the company’s experts and customers. DCS' wiki has extensive information about the company’s products and services, including troubleshooting guides, product updates, social media and how to get support.
Under the Downloads category, the website provides free user manuals, training videos and documentation.
DCS also provides limited online support on social media platforms, primarily Facebook. While the company does not respond to all the issues raised on their social media pages, this support option offers the chance to comment on a specific post and receive feedback.