As of 2015, Cymax is an online retailer, and no physical store locations exist. Because Cymax maintains no showrooms or stores, the company offers discount pricing on every purchase. The retailer also features fast and free shipping on most products.
Cymax offers an extensive variety of home and office furniture on one website. Customers can easily find products for their bedrooms, home offices, kids' rooms, bathrooms and living rooms. Each product Cymax sells is brand new and comes with a manufacturer's warranty. Customers who are unsatisfied with their items may contact Cymax by phone or email to facilitate the return process. Returns must be initiated within 15 days of receiving the item, and customers may be responsible for the cost of return shipping and a restocking fee.
Cymax is focused on customer service, and providing customer satisfaction through clear communication and a positive attitude is the company's number one goal. Service representatives are available seven days a week to answer questions about products, assist with making purchases and provide follow-up information on an order.
The history of Cymax began in 2004, with a small audio-video furniture website started by Arash Fasihi. The small website was successful, and it soon expanded to offer home furniture, consumer electronics, fireplaces and home decor.