Cutco provides free knife sharpening and repair under the Forever Guarantee provided for all Cutco products. The customer sends the knives to Cutco and pays a small return shipping fee to have the products sharpened.
The design of Cutco knives lets them last for years, but customers may need to send knives in for sharpening if the knives stop performing as expected. Before sending the knives, Cutco asks that customers fill out the online Service Request Form. This form asks for personal information and details about the products that require sharpening. The knives must be clean with the blade covered in cardboard before packing in a cardboard box for safety. Cutco sharpens the knives and returns them in one to two weeks.