The Brick is rated to sell unreliable pieces of furniture, maintaining an average of 1.5 stars as reviewed on the HomeStars website. There are complaints ranging in terms of the quality of the furniture purchased, as well as complaints in customer service and warranty claims.
According to the reviews from HomeStars, there have been numerous issues in regards to the furniture being delivered with damage. The quality of the material used on each piece of furniture is poor. Some couches have been delivered with tears on the fabric. Dining room tables made from marble, have been delivered with cracks on its surface. Pieces of office furniture have also been bent from normal use and furniture covers have also been delivered with tears.
The Brick deals in moderately priced furniture, which ranges from bedrooms and kitchen sets to living room sets. Although the store offers a large selection of furniture, they still deal with issues in regards to poor customer service. According to reviews on Complaints Board, the warranty claims are not held in high regard. Consumers have had consistent issues ranging from trouble receiving refunds for badly damaged pieces of furniture, to recovering loss credit back from unfair purchases, that relate to their price-match guarantee.