Q:

How does a customer stop National Grid gas service in Brooklyn?

A:

Quick Answer

Customers must call the National Grid USA Service Company to stop their gas service in Brooklyn. The customer services numbers are available on the National Grid website. To view the numbers for Brooklyn select New York – Metro as the region. Click Customer Support on the main menu, then select Customer service centers.

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Full Answer

To stop their gas service, customers from Brooklyn can call the customer service numbers Monday through Friday between 8 a.m. and 8 p.m. On Saturdays, customers can call between 9 a.m. and 5 p.m.

National Grid asks that customers call them to stop their gas service at least a week before they plan to move. This allows the company to stop the gas service on the days that customers choose. Also, when a customer calls a week ahead, the company is able to issue a final bill for the correct amount owed.

National Grid can stop and transfer gas services for customers who are moving within the same service area. A Brooklyn customer can have her gas service transferred to any other location in Brooklyn, Queens and Staten Island.

The National Grid USA Service Company provides gas and electricity services to Massachusetts, New York and Rhode Island.

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