A majority of reviews for Goodman air conditioners on Amazon.com are negative, but some mixed and positive reviews exist, as of 2015. Many complain that the air conditioners are damaged easily, repair costs are high, and customer service is poor. Others state the products are power savers and are quiet.
The reviews for Goodman air conditioners on Furnace Compare tend to be negative. The user satisfaction of the air conditioner is below average and ranks position 42 out of 61 brands of central air conditioners. Only 27 percent of the customers recommend Goodman air conditioners.
Most reviewers on Furnace Compare complain that the conditioner easily breaks down and that repairing it is costly. One reviewer notes that he has had two major repairs done on his four-year-old Goodman air conditioner at a cost of over $1400. Other customers complain that Goodman’s customer services are poor and that Goodman does not honor warranties. However, some reviewers have stated that the conditioner is reliable and does not fail easily. One reviewer says that the air conditioner consumes less power compared to high-end units.
Most of the reviews for the air conditioners on Consumer Affairs are negative. Poor customer service and high failing rates are the major complains about the air conditioner.