A majority of customer reviews for Zerorez carpets cleaning services are positive, but there are negative and mixed reviews as well. Many reviewers state that Zerorez uses truck mounted cleaning systems that clean all dirt, while others complain of high charges and inefficient technicians.
A majority of reviewers on Yelp.com rate Zerorez carpet cleaning services with a 4.5 star out of 5 stars due to the use of truck mounted cleaning systems, which provide exceptional cleaning results. This enables the carpets to dry quickly and gives them a stunning look. Several reviewers mention that technicians are knowledgeable, friendly, certified and that they use a polite language when dealing with the clients.
Some reviewers point out that the Zerorez technicians honor requests and their customer service representatives are very supportive. Other reviewers point out that Zerorez uses Empowered Water for cleaning, which is cleaner, greener, safe for pets and kids and leaves a fresh smell. One reviewer indicates that when the cleaning does not meet the owner’s expectations, the company re-cleans the carpet at no additional costs.
However, other reviewers complain that Zerorez technicians are inflexible as they get late for cleaning sessions. Some reviewers lament that the technicians use cleaning agents that are not high-powered, leaving yellow spots and other stains on the carpet after cleaning. One reviewer protested that Zerorez does not appreciate loyal customers when they call requesting for cleaning service. Other reviewers complain that the company charges high prices for carpet cleaning.