Unexpected difficulty of use is one common complaint about the Worx Jawsaw. Though Jawsaw advertisements claim that trimming with the tool is nearly effortless, many consumers have reported that using the Jawsaw is physically taxing.
While advertising materials portray the Jawsaw as ideal for one-handed trimming, many consumers find one-handed use virtually impossible. Other common complaints are that the Jawsaw is too heavy, the manual is incomplete and the saw requires too much regular maintenance. Flimsy construction and poor design choices are often mentioned in Jawsaw complaints.
A number of consumers have reported their saws breaking after just a few days of normal use. Many have had difficulties keeping the Jawsaw's chain in place. A significant number of complaints deal with how easy it is for the Jawsaw's blade to become stuck in a tree. Even ardent fans of the Jawsaw often admit that it is awkward and difficult to use the Jawsaw with its extension rod add-on.
Some consumers have problems dealing with Worx's customer support number. For callers, long wait times seem common, and many consider Worx's customer support staff off-putting or unhelpful. Returning the Jawsaw and receiving a full refund seems to be a long and fraught task. It also seems difficult to order replacement parts for this product.