Complaints from consumers who purchased ScaleRID say the product does not work as advertised and the manufacturer was unwilling to provide a refund. Of 12 product reviews posted on Amazon by consumers, nine were positive and three were negative. Overall, ScaleRID has a 4.2 out of five star Amazon rating.
ScaleRID is an electric hard water treatment system that does not use salt like traditional water softeners. A coil wrapped around the pipe carrying incoming water produces an electric field that converts calcium and magnesium in the water into microscopic crystals that are flushed away rather than building up in pipes. Stated benefits are that the system is easy to install in under 10 minutes, it is more cost-effective than a traditional water softener, and it is healthier because magnesium and calcium stay in the drinking water and are consumed by the body.
The product is marketed by Suarez Corporation Industries, a direct marketing company representing hundreds of products such as heaters, jewelry, kitchen gadgets, radios and collectible coins. Over a three-year period the Better Business Bureau received 168 complaints about the company's products. On a rating scale of A+ to F, the BBB gave the company a rating of F.