Customer complaints coming from The Home Depot and Amazon customers claim the Pocket Hose separates from the connector after only a few uses and that the hose bursts under normal pressure. As of February 2014, the makers of the Pocket Hose were involved in a class-action lawsuit because the hose is not strong enough for many household jobs.
The Pocket Hose is sold at many national retailers as well as online. The television commercials for the hose claim it can pull a 5,000-pound SUV, but users have a different opinion.
One review from Amazon claims that, "I bought two of these to use around the house. Both blew out in 10 minutes." Another says, "The Pocket Hose is great, for the two or three weeks before it explodes." Other reviews complain of the low flow rate and many customers do not receive the hose they ordered the first time.
Eventually Telebrands agreed to pay cash benefits to those who purchased a Pocket Hose between November, 2009 and January 30, 2014. The company began sending out payments in May 2015, and payments averaged around $6 per customer. As of October, 2015, the Pocket Hose was still sold at The Home Depot and at some online retailers.