Some complaints about HomeAdvisor are that it has a high number of complaints submitted to the Better Business Bureau and that it directs people back to its website using the information of contractors who sign up with it. Another complaint is that it changed its name from Service Magic to avoid bad publicity.
Some of the complaints listed on the Better Business Bureau website include problems with advertising and sales and billing and collections. Handymen who use the website have to give up their information and pay extra money if they want to get good leads. Another complaint that handymen have is that customers just use HomeAdvisor to shop around for services, and the handymen must pay for all leads they receive.