The most common complaints that consumers have with White-Rodgers thermostats include the thermostat not following the selected program, the display light not working and the thermostat not reporting the same temperature as the thermometer. They also complain that White-Rodgers thermostats fail to bring on the second stage when needed.
Some thermostat models, such as the White-Rodgers 1F86U-42WF Emerson Sensi Wi-Fi Thermostat, are not compatible with older damper systems. This requires the user to perform modification because the device doesn’t work out of the box in such cases, as reported by user reviews on Amazon. The Wi-Fi model sometimes doesn’t accept the schedule that a customer input via his phone. The device also tends to drop connection, regardless of the battery state. In case the device does not have access to a C wire, the Wi-Fi functionality shuts down after two hours, requiring the user to manually reboot the device.
The single stage programmable models have received complaints regarding the temperature reading inaccuracy and the sluggish reaction while heating up. Consumers also complain about the inability to program the device correctly and the fan not working properly. User reviews on Amazon also mention the loud clicking sound while the device cycles on and off. The lack of screw connections and the poor quality of provided stickers are typical complaint subjects as well.