Some complaints about Bath Fitter include delays in service and repair and occasional leakage once the project is complete. However, aside from these few complaints, reviews on this business and overall ratings are high.
As of October 2015, the Bath Fitter business has a near five-star rating, according to the Consumer Affairs website. The business has 1,818 reviews on the website, with over 500 five-star reviews and less than 50 two- and one-star reviews.
Of the small number of complaints received, most were in regards to lack of communication by salespeople once installation was complete or lack of communication in other areas. In all cases of complaint, a representative from Bath Fitter has come on the Consumer Affairs site to respond to the feedback and contact the office local to the reviewer to resolve the issue. Most respondents were pleased with Bath Fitter’s professionalism, installation, pricing and finished project. Most respondents also indicated they would recommend the company to others looking to replace their bathtubs
According to its website, Bath Fitter is North America’s leading acrylic bathtub, shower enclosure and tub-to-shower conversion company. It provides custom-molded bathtubs that are fitted to existing features. They offer installation in as little as one day.